A Stylishly Furnished 3 Bedroom House - Flexible Rate

TERMS AND CONDITIONS- VION APARTMENTS

These Terms and Conditions are a contract between Vion Apartment, a trading name of Vion Properties Limited, Company Number SC685023; registered office: 53 Goodhope Gardens, Bucksburn AB21 9NG; address for correspondence: 16 Westerton Place Aberdeen ("us", "we", "our") and you the person making the booking and all adult members of your party who will be staying in any of our apartments ("you", "you", "client", "guest"). By making a booking or staying in one of our apartments you agree to abide by these terms and conditions. The defined terms used in this contract are:

1. Scope
1.1 Your stay with us is not intended to confer exclusive possession on either the client or to create a relationship of landlord and tenant. You agree that the purpose of letting is for holiday/business/ short stay and therefore you will not be entitled to any rights under any statutory provision.
1.2 Our rates are subject to change without notice unless otherwise agreed by us in writing.

2. Agreement for Occupation

2.1 We permit you to occupy the property as serviced accommodation for the agreed hire period only and subject to these Terms and Conditions of Hire, such occupation being by you personally and only such guests named in the booking, and to use the Inclusive Services. The actions and omissions of any visitor to the apartment are your responsibility.

2.2 You must be 18 years or over when you book your accommodation.

2.3 We accept your booking when we issue our Booking Confirmation email.

2.4 You may arrive at your accommodation after 4 pm (except if it is stated differently) on the start day of your booking and, unless otherwise agreed, you must leave by 11 am on the last day. If you fail to arrive by 10 pm on the start date and do not advise us of late arrival, we may treat the booking as being cancelled by you. Early check-in and late check-out are subject to availability and an Additional Charge for each.

3. Paying for your Accommodation

3.1 The following terms apply to payment:-

3.1.1 To secure your booking a 100% deposit must be made within 14 days of the date of check-in and you hereby authorize us to take payment from your credit or debit card that you booked with. All prices advised to you are inclusive of booking fees and charges unless stated otherwise.

3.1.2 Should payment of the full amount not reach us at least 14 days before your arrival date we reserve the right to cancel any bookings made and any deposit paid will be forfeited.

3.1.3 We expect the apartment to be left in a reasonable state on departure, including rubbish being placed in rubbish bins, and soiled dishes being washed or placed in the dishwasher. If at our discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an additional charge.

3.1.5 UK legislation provides that smoking is not permitted in serviced apartments. Smokers must vacate the building should they wish to smoke.

3.1.6 Where there is evidence of guests smoking within the apartment, we reserve the right to charge £100 for specialist cleaning, as an additional charge.

3.1.7 Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs act (1971) will be reported to the police and asked to leave the premises. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police.

3.1.8 No daily housekeeping service is provided – While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. However, it may be available for an additional charge. We do not permit towels or linens to be taken from the property.

3.1.9 Falsified Bookings – Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit, and/or rental money, and the party will not be permitted to check in.


4. Loss and Damage; Security Deposit

4.1 Risk of damage to the apartment: You shall be liable for any loss or damage (except fair wear and tear) caused during the rental period, and for any reasonable loss of rental resulting from such loss or damage.

4.2 A security deposit to cover your obligations under this agreement may be taken at or prior to check-in. This may be in the form of a payment or an authorization to deduct payment from your debit or credit card used to make the Booking. Any security deposit paid will be returned to you in full (or any payment authorization cancelled) upon the Apartment being returned to us in accordance with the terms of this Agreement. Where you are liable for loss or damage under clause 4.1, we may withhold some or all of your deposit to cover the same and our administration fees associated with repairing or dealing with the loss or damage. These will be additional charges.


6. Changes to your Booking by us

6.1 In the unlikely event we have to cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and inform you of the cancellation or change. If possible, we will offer alternatives, but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of any cancellation.

6.2 We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our reasonable control (force majeure), including (by way of example only and without limiting the generality of the foregoing) terrorist activity, industrial disputes, natural or manmade disasters, fire, and adverse weather conditions.

7. Cancellation / Alteration of your Booking by you

7.1 We will use our reasonable endeavours to accommodate your requests for alterations to your Booking, subject to the availability of accommodation.

7.2 If you wish to cancel the whole or any part of your booking, please notify us in writing 14 days in advance of your date of arrival, otherwise, 100% of your booking total will be charged. It is your responsibility to ensure that we receive your notice of cancellation.

7.3 If cancelled within 14 days of your arrival date, or in the case of a no-show, the total price of the reservation will be charged.

7.4 No refunds will be made for non-arrivals.

8. Our liability for Death, Personal Injury, Loss of Property, Lack of Services, etc.

8.1 We shall have no liability to you for the death or personal injury to you or any members of your party unless this results from an act or omission on our part.

8.2 Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos, etc.) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the apartment. Guests found to be in breach of this rule may be asked to leave with immediate effect.

8.3 You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part.

8.4 Cars and their contents are parked at their owners’ risk. Please ensure that cars are locked and possessions are left out of sight.

8.5 Property left in the apartment will be kept for 1 week after departure or forwarded at the guest’s expense.

8.6 Save where there is a total failure to provide useful accommodation as reasonably expected under this agreement, we cannot be held responsible for any failure or interruption to services to the apartment, for example, gas, water and electricity, or for any damage, disturbance or noise caused as a result of maintenance work being carried out in any part of the building.

9. Keys

9.1 Unless otherwise agreed, the owners will issue to the client or guest one set of keys to the property. If at any time the client or guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) and charge the client or guest.

9.2 If the guest locks him or herself out of the property and requires the owners’ assistance to re-enter the property, we reserve the right to charge an administration fee, as an additional charge.

9.3 We will retain keys to the property and will access the property to provide the services set out in this agreement and any necessary maintenance and also to inspect the property and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect damage has been caused or in case of any emergency. We will make reasonable efforts to contact you before entering the property.

9.4 On check-out, the accommodation must be locked and keys must be put back through the letter hole. Failure to return keys to the initial point of the collection will incur an additional charge. Loss of keys will incur an additional cost.

10. Wireless Broadband Internet and Hardware

Wireless Broadband Internet is usually available at our apartments; however, we will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, wireless broadband internet is not a contractual provision. We do not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorized access, or viruses. Any illegal internet activity, e.g. peer-to-peer file-sharing of copyrighted content or similar, will result in the internet access being closed down for the duration of your stay.

11. Maintenance Call-Outs

Should a guest or client report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest for the maintenance call out, as an additional charge.

12. Client’s Obligations

12.1 The client will guarantee the following:-

12.1.1 Guests will not keep any animals, insects, birds, or reptiles on the property.

12.1.2 Guests will not do or permit any act reasonably likely to make an insurance policy on the property void or voidable or increase the premium.

12.1.3 Guests will not do anything that may cause a nuisance or annoyance to the owners or to any other occupier or guest of adjoining properties or do anything at the property that is illegal or immoral. Noise disturbance after 11 pm and before 7 am can be reported to the local Council.

12.1.4 At the end of this agreement the property must be cleared of the guest’s effects and left in good repair and clean condition. The client will pay for the repair or replacement of such items of the fixtures, furniture, furnishings and other effects as shall be broken, lost, damaged, or destroyed save for reasonable wear and tear.

12.1.5 Guests will use the Property for private residential purposes only and not for any business use.

12.1.6 Guests will not make any alterations to the property or attempt to make any repairs.

12.1.7 Guests will allow us or our authorized representatives permission at all reasonable times to enter the apartment to inspect its conditions.

12.1.8 The client will not assign, underlet, sub-license, charge or part with possession of whole or any part of the property, take in lodgers or share occupation of the property with any person in any way.

12.1.9 Guests will not sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the property including without limitation the owners’ furniture and effects.

12.1.10 Guests will not hang on the outside of the property any flower pot or similar object or any clothes or other articles.

12.1.11 Guests will not block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow, and will immediately report any such blockage to us

12.1.12 Guests will not leave the entrance door or windows to the property open but ensure that all door and window locks are properly engaged at all times. All windows must be closed when not in the apartment or during bad weather.

12.1.13 Guests will take all reasonable precautions to prevent condensation by keeping the property adequately ventilated and heated. Extractor fans located in the bathrooms and en-suites must be switched on while showering to prevent damage to the property.

12.1.14 Guests will not change any lock to the property or have any duplicate keys made.

12.1.15 Guests will notify us as soon as is practicably possible of (a) any plumbing, electrical or general problem or (b) any damage to the property or its contents, and shall desist from attempting to remedy such problem on their own.

12.1.16 Guests will maintain properly insured, to their full replacement value, all of their personal property which is kept either at the property or on the guest’s person.

12.1.17 Guests will use all equipment provided at the property strictly in accordance with its operating instructions and not for any purpose other than its intended use.

12.1.18 Guests will not leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties.

12.1.19 Guests will not play ball games inside or within the grounds of the apartment.

12.1.20 The number of people occupying the property should not at any time exceed the maximum number of permitted occupants as set out in your booking of the property.

12.1.21 Guests will use any cleaning products, liquids, tablets etc. strictly in accordance with their usage instructions and ensure that such products are kept out of reach of children. We accept no liability for misuse of products supplied.

12.1.22 Guests will not install any portable cooking appliances, camping stoves or similar items in the apartment.

12.1.23Guests will not behave in an abusive or threatening manner toward our staff.

12.2 You indemnify us and will keep us indemnified on demand for all claims, liabilities, losses, costs and expenses (including legal fees) incurred or suffered by us (except any incurred as a result of our default) in connection with this Agreement or in connection with any use or misuse of the Apartment, except for personal injury or death caused by our act or omission.

13. Termination of this Agreement

13.1 This agreement may be ended by us with immediate effect if:-

13.1.1 the accommodation fee is not paid on the payment day, or if you are in breach of any of the terms or conditions set out in this document; or

13.1.2 the client becomes bankrupt, has an administration order made against him or her or has a judgment enforced or entered against him or her.

13.2 We may also terminate this agreement at any time and for any reason by giving the client reasonable written notice.

13.3 The client will, at the end of the accommodation period, return to us all keys to the property and give us vacant possession of the property.

14. Health and Safety

14.1 We want your stay to be as comfortable as possible. Failure to comply with this statement may be considered as a breach of contract and the guest being asked to leave.

14.2 Guests should keep the apartment free of hazardous objects at all times and not to leave it in a condition that would make it unsafe for our housekeepers, staff, guests or themselves to use.

15. Data Protection

We are required to gather certain personal data about clients and guests for the purposes of satisfying operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998. We fully endorse and adhere to the eight principles of the Data Protection Act. These principles specify the legal conditions that must be satisfied in relation to obtaining, handling, processing, transportation and storage of personal data. The principles require (amongst other things) that personal data shall be obtained for a specified and lawful purpose and shall not be processed in any manner incompatible with that purpose.
The purpose for which we hold your personal data is to carry out this agreement, and we do not pass the information on to third parties save for this purpose. We may use cookies on our website for the purpose of monitoring website usage, and we will ask for your consent, but do ask that you inform us if you do not consent to the use of these cookies.


16. Complaints

16.1 All complaints should be notified as soon as possible to us and we will do our best to resolve them in a timely manner.

16.2 If you are still not satisfied then within 14 days of the end of your stay, you should put your comments in writing to our address below, and we will use all reasonable efforts to resolve the matter as quickly as possible.

Booking Cancellation Policy

Changes and cancellations to bookings made up to 10 days prior to arrival are without charge.
Bookings cancelled within the 10 days before arrival will be charged a non-refundable cancellation fee of The total cost of the booking.